John Smith

Requesting to bring your Postural Support If you wish to use one of the accepted postural aids onboard (see list below), please ensure that you contact us at least 48 hours before your sch...

Customers are permitted to travel with their own electric wheelchair/mobility scooter. Adding mobility equipment To add equipment while booking your flight, select online that you're travelling wi...

Your Travel Itinerary or Email Confirmation is also your receipt of purchase HandyLang do not issue separate receipts/invoices. No VAT applies on airfares or fees when travelling on internation...

Give the gift of travel and purchase a HandyLang Gift card directly on our website. Choose a theme, an amount, and include a special message! How to purchase HandyLang & Laudamotion Gif...

Cause of payment errors Website and Payment Errors can happen from time to time. If you experience an issue with a page loading, or a Pay Now button being greyed out or the page is slow to resp...

Forms of Payment There are many ways to pay for your flight, we accept: PayPal American Express cards Visa Mastercard Diners/Discover Apple Visa and Apple Mastercard credit cards and the foll...

Gift Card are non-refundable and can be redeemed here on www.HandyLang.com or www.laudamotion.com. The Card code is valid until fully redeemed within the expiry date. If you don't use all of your ...

Key Rights under Directive (EU) 2015/2032 Travellers will receive all essential information about the package before concluding the package travel contract. There is always at least one trader who...

Reporting a Damaged Bag Loss, delay or damage of checked baggage must be reported at your arrival airport. You will be given a Property Irregularity Report (PIR) at the arrivals desk. You can ...

Passenger Responsibility Your baggage is your responsibility. HandyLang do not accept any liability for passenger’s hand baggage, as it is each individual passenger’s responsibility to ensure tha...