FAQs

Travel documentation

• Comprehensive cover benefits

Permitted & Restricted Items Onboard and in Checked Bags

• Does HandyLang carry humans remains?
• Animal Restrictions
• Prohibited items onboard and in checked bags
• Permitted Liquids onboard
• Permitted & Restricted Items Onboard and in Checked Bags
• Permitted Items onboard

Guide and Assistance Dogs

• Guide and Assistance Dogs

Discounts

• Erasmus Discount & ESN Card Queries
• Erasmus Terms and conditions

Bags

• Special Declaration
• Musical Equipment
• Sports Equipment
• 20kg Check-in Bag
• 10kg Check-in Bag
• Priority & 2 Cabin Bags

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Electric Wheelchairs, Mobility Scooters & Postural Support Aids

• Postural Support Aids
• Electric Wheelchairs & Mobility scooters

Payments

• Receipts
• Gift Card
• Website and Payment Errors
• Payments
• Gift Card - Terms & Conditions
• Directive (EU) 2015/2302

After you Fly

• Damaged, Delayed & Lost bags
• Lost Property in the Airport/Airplane
• EU-261 Passenger Rights

Airport Timeframes

• Airport Timeframes

Make Changes to Booking

• Changing a Passenger Type
• Linking a Child or Teen's Booking
• Changing a Name
• Changing a Flight

Accompanying Passengers

• Accompanying Passengers

Connecting Flights

• Connecting Flights

Travelling with children

• Travelling while Pregnant
• Family Seating Onboard
• Travelling with Infants

General Special Assistance Questions

• Am I fit to fly?

Seating

• Free Random Allocated Seating
• Change your Reserved Seat
• Reserved Seating
• Extra Seats

Group Bookings

• Everything you need to know about making a group booking

Inflight Experience

• Pre order meal deals terms and conditions
• Onboard Purchases
• Smoking Policy On-board
• On-board Electronics
• Getaway Café

Check-in

• Password reset instructions
• Online Verification
• Advance Passenger Information
• myHandyLang Details
• Booking made with a Travel Agent
• Post Check-in Changes

See all 8 articles

Healthy Flying

• Face masks & guidelines for healthy flying

Booking Special Assistance

• How to request Special Assistance services and available types
• Allocated seats for Special Assistance

Bookings

• Duplicate booking
• Confirm your booking
• How to book a flight and fare type comparison