Am I fit to fly?

 Can I fly with a medical condition?

If you are in any doubt about your fitness to fly we recommend that you contact your doctor.
HandyLang only requests medical clearance in certain circumstances.
Examples include recent illness, hospitalization, injury, surgery or a long standing condition when special services may be required e.g. therapeutic oxygen.
Customers with medical conditions such as heart disease or breathing difficulties are recommended to discuss their trip with their doctor prior to making a reservation.

Can I travel with a broken limb in a cast?

If you have a broken limb in a cast you should advise HandyLang of both your condition and assistance requirements (if applicable) If you are traveling with upper limbs in cast, waist and above, you will only require one seat.
If you are travelling with a full leg in cast you must purchase *3 seats* in total, per journey, to travel. This will enable the leg to be elevated during the flight and reduce swelling. If you are travelling with lower leg in plaster, below the knee only, you will only require one seat. If a plaster cast has been fitted on any limb for less than 48 hours then the cast needs to be split (the split needs to run along the entire length of the cast).
If the plaster cast been fitted for more than 48 hours there is no requirement for the cast to be split. This is applicable for both plaster of pairs and resin casts.

Can I fly with diabetes?

There is no reason why a person with insulin-dependent diabetes cannot fly. However, it is best to discuss with your doctor how to manage your insulin needs. Passengers with diabetes do not require a medical agreement to travel on HandyLang flights as long as their condition is stable and they are able to administer their own medical treatment. If you are unable to administer your own treatment, you should bring someone with you to provide the necessary assistance. Passengers must be provided with a letter from their doctor confirming their need to carry syringes, needles, and medication in the aircraft cabin. Since airport security checks are not HandyLang's responsibility, you will always need to have a doctor's letter stating that you need to carry "sharp" objects on board an aircraft. Passengers should keep and then discard any syringes, needles or medication after leaving the aircraft as these should not be disposed of onboard.

Can I travel with a nut allergy?

Customers with nut allergies are asked to inform cabin crew when boarding the flight and a public address is then made informing other customers and advising that no products containing nuts will be sold onboard. While other customers are asked not to open peanut products on board, HandyLang cannot guarantee a peanut-free aircraft.

On-board facilities

  Wheelchair

Every HandyLang aircraft has an onboard aisle wheelchair, which crew use to assist reduced mobility passengers getting to and from the aircraft toilet door. For health and safety reasons our crew cannot assist customers with the following:

• Moving customers from their seat to the onboard wheelchair or from the chair onto the toilet
• Administering medication

  Toilets

We have 3 toilets onboard - 2 at the rear and 1 at the front of the aircraft, they are all equipped with a grip bar.
Most customers with existing medical conditions are able to fly without difficulty. However, occasionally certain precautions need to be taken.

  Fit to Fly form

All air carriers have the right to refuse to carry passengers with conditions that may worsen, or have serious consequences, during the flight.
There are some conditions that require medical clearance before you will be allowed to fly. We recommend that you consult with your doctor in advance of travel if you have recently had surgery or if you suffer from any of the conditions listed below.
Please note that this list is simply a guideline, you should contact your doctor with any queries about your own suitability to fly.

Condition/Surgery	Travel Allowed After (No. of days)
Chronic bronchitis, emphysema or other forms of chronic obstructive pulmonary disease	You may be able to travel with therapeutic oxygen. There is a charge for this service and it must be booked in advance of travel by calling our Special Assistance Call Centre line.
Epilepsy	Unless advised otherwise by your doctor you should not travel within 24 hours of a grand mal fit
Heart Attack	Unless advised otherwise by your doctor you should not fly within 7 days of a heart attack and only then if it is essential (e.g. if you need to be repatriated from overseas) and, ideally, delay travel for up to 4 weeks or longer if there any complications.
Infectious Disease	All airlines have the right to refuse to carry passengers with conditions that may worsen or have serious consequences during the flight.
Major chest, abdominal or cranial surgery, or middle ear surgery	10 days
Tonsillectomy	6 days
Appendectomy or abdominal keyhole surgery	4 days
Broken Bones	Passengers should pre advise HandyLang of their condition and assistance requirements (if applicable) at the time of booking online or via our Special Assistance line preferably on the day of booking.
Cataract or corneal laser or other eye surgery	1 day

You must have a fit to fly certificate to fly with any of the below conditions (not limited to):

• Rubella: Passengers can be accepted for travel four (4) days after the appearance of the rash.
• Measles: Passengers can be accepted for travel seven (7) days after the appearance of the rash.
• Mumps: Passengers can be accepted for travel when all swelling has subsided. This is usually after seven (7) days however it can take up to 14 days.
• Chicken pox: Passengers can be accepted for travel seven (7) days after the appearance of the last new spot.

Special Assistance Queries.

 

Need more help? Speak directly to one of our Special Assistance agents by phone or chat.

[phone] 
Calls charged at local rate.
Calls from mobiles and other networks may cost more.
Please note that calls can be recorded for both formative and qualitative. Call records are kept for at least 90 days.

The above phone lines are open:
Mon - Fri: 08:00 - 18:00 GMT
Sat: 08:00 - 17:00 GMT
Sun: 09:00 - 17:00 GMT

Chat with a Special Assistance Agent