Fauteuils roulants électriques et scooters de mobilité

Customers are permitted to travel with their own electric wheelchair/mobility scooter.

Adding mobility equipment

To add equipment while booking your flight, select online that you're travelling with electric wheelchair/scooter, and you will receive an email requesting details of your mobility device.
You can also add equipment through the below online form, or by contacting our special assistance team.

Electric mobility device form

Required information

You will need to notify us in advance with the following details:

• make
• weight
• battery type
• size dimensions including the lowest collapsed height of the wheelchair

  Top Tips

Due to space limitations, we can only accept two Electric Wheelchairs or Mobility Scooters per flight, so we recommend adding equipment at the time of booking
Passengers are asked to bring the operation instructions to the airport. For safety reasons, electric wheelchairs/mobility scooter must comply with the following to be accepted for carriage.

  Dimensions/Weight limits

• The dimensions of the wheelchair when collapsed must not exceed 81cms (height), 119cms (width) and 119cms (depth). Size restrictions for Wheelchairs/Mobility Scooters are due to the aircraft maximum door opening dimensions.
• Wheelchairs/Mobility Scooters weighing more than 150kg require pre- authorization and will not be accepted for carriage without this

  Batteries

• The battery power must be isolated and exposed terminals protected from short circuiting, to protect the wheelchair/mobility aid from inadvertent activation, please remove the key, deactivate using the joystick or deactivate using an isolation switch or buttons, or other isolation mechanism (such as Anderson Connector or Airsafe plug ).
• We only accept dry/gel cell or lithium-ion (wheelchair) batteries (lithium-ion batteries cannot exceed a total of 300 watts) for a device that is powered by two batteries, each battery must not exceed 160wh.
• Customers can carry a maximum of two spare lithium ion batteries in carry-on baggage and these must be individually protected to prevent short circuits. Battery terminals must be either recessed or packaged so as to prevent contact with metal objects including terminals of other batteries.

  Additional Info

• The 32kg single item weight limit does not apply to mobility equipment.
• No wheelchairs are permitted to travel in the aircraft cabin and segways cannot be carried.

 Insurance Cover

We recommend that travel insurance cover for their mobility aids be purchased as an airline’s liability is limited to (1,288 Special Drawing Rights, approx. €1,600) under the Montreal Convention 1999. Customers can make a special declaration of value for their mobility equipment via our Special Declaration of Value Form which raises the liability to 2,262 Special Drawing Rights (approx. €2,600). HandyLang reserve the right to impose a charge where special declarations are made.

Special declaration form

Special Assistance Queries.

 

Need more help? Speak directly to one of our Special Assistance agents by phone.

[phone] 
Calls charged at local rate.
Calls from mobiles and other networks may cost more.

Please note that calls can be recorded for both formative and qualitative. Call records are kept for at least 90 days.

The above phone lines are open:
Mon - Fri: 08:00 - 18:00 GMT
Sat: 08:00 - 17:00 GMT
Sun: 09:00 - 17:00 GMT

Chat with a Special Assistance Agent