Chiens-guides et chiens d'assistance

 

  Everything you need to know about Guide and Assistance Dogs

Guide/ Assistance dogs are NOT accepted on the following routes:

• Flights to/from Morocco
• Flights to/from Israel

Guide/ Assistance dogs are accepted on the following routes:

• All HandyLang intra EU/EEA flights
• All HandyLang domestic flights

 Specific Guidelines for the entry of Guide/Assistance Dog into the UK & Republic of Ireland

When entering the UK or Republic of Ireland, passenger’s travelling with a guide/assistance dog must carry either a Valid EU pet passport or Third country official veterinary health certificate (plus required medical documentation)
The EU Pet Passport or veterinary health certificate must be supported with documentation confirming that the guide/assistance dog is affiliated to one of the following organisations to enable entry to the UK or the Republic of Ireland:

• International Guide Dog Federation
• Assistance Dogs UK
• Assistance Dogs International (ADI)

Specific Guidelines for Guide/Assistance Dog Entry travelling on Intra EU/EEA Flights

Passengers travelling with a guide/assistance dog must carry a valid Pets Passport* or third country official veterinary certificate* (plus required medical documentation) on all EU/EEA flights.
The EU Pet Passport or veterinary health certificate must be supported with documentation confirming that the guide/assistance dog is affiliated to one of the following organizations to enable entry to EU/EEA countries:

• International Guide Dog Federation
• Assistance Dogs International (ADI)

 Pet Passport/Veterinary Health Certificate

The dogs must have a pet passport or, in countries that don’t issue pet passports, they must have an official veterinary health certificate.

 

It is the passenger’s responsibility to ensure that the Pet Passport presented is up to date and complies with the vaccination and treatment requirements of the destination country. We cannot accept liability for any guide/assistance dogs that are incorrectly documented. We recommend if you have any doubts about your dog’s eligibility to travel that you contact the destination airport prior to travel, to confirm Pet Passport details.

 

Guide dog and assistance dog owners in countries which do not issue Pet Passports, will need to obtain an official veterinary health certificate to show that their dog complies with the rules of the Pet Travel Scheme.

 

General Guidelines for Travel:

• To be accepted on a HandyLang flight a guide/assistance dog must be trained to perform tasks for the benefit of an individual with a disability (physical, sensory or psychiatric) and must be certified by an organization that is a full member of Assistance Dogs International (ADI), Assistance Dogs UK or International Guide Dog Federation (IGDF), the accrediting bodies for assistance dog organizations worldwide.
• Emotional support or therapy dogs that are not recognized as assistance dogs by the above organizations are not permitted to travel with HandyLang. 
•  The guide/assistance dog shall wear a standard identifying jacket or harness throughout the journey.
•  Guide/assistance dogs travel in the aircraft cabin and must sit on the floor at the passenger's feet.  A maximum of four guide/assistance dogs are permitted per flight. The dog along with containers and food are carried free of charge.
•  Any passenger wishing to travel with their guide/assistance dog on board should pre-advise us preferably on the same day as booking. This can be done online or via the HandyLang Special Assistance Line.
• A suitable harness, (which must be provided by the owner) must be attached to the owners seat belt or to the seat belt buckle and must be utilized to provide the dog with an effective level of restraint during take-off , landing and turbulence. There may be other devices available with alternative attachment points that would also provide adequate restraint.  Any arrangement that adequately secures the assistance dog is acceptable.

Please note: failure to pre-advise us may result in the service being unavailable on arrival at the airport and you being unable to travel on your booked flight.
If you are blind/visually impaired, but do not require any airport assistance, you should still notify us in advance of your flight, preferably on the day of booking.
This is to ensure that the cabin crew can provide an appropriate safety demonstration.

Special Assistance Queries.

 

Need more help? Speak directly to one of our Special Assistance agents by phone.

[phone] 
Calls charged at local rate.
Calls from mobiles and other networks may cost more.

Please note that calls can be recorded for both formative and qualitative. Call records are kept for at least 90 days.

The above phone lines are open:
Mon - Fri: 08:00 - 18:00 GMT
Sat: 08:00 - 17:00 GMT
Sun: 09:00 - 17:00 GMT

Chat with a Special Assistance Agent