Erreurs liées au site Web et

Cause of payment errors

Website and Payment Errors can happen from time to time. If you experience an issue with a page loading, or a Pay Now button being greyed out or the page is slow to respond it is more than likely the version of the Browser you are using or the build up of internet files (Cache/Cookies) need to be deleted.

 

Clear cache/cookies

 

Browser/App Version

The HandyLang website supports the latest version of the below Browsers, so we would recommend upgrading to these Browsers for the best performance.

• Chrome
• Firefox
• Microsoft Edge
• Safari

The latest version of our HandyLang App is 3.101.0
To upgrade to the latest version, click below and follow the installation steps from Play Store (Android) or App Store (iOS)

 

Installation steps

 

  What happens if my Payment is declined when adding a service (bags/seats)?

If your payment is declined when you are adding an item of checked baggage/priority boarding/sports or musical equipment online, the requested service will NOT be added to the reservation.

In order to add the item again and pay for the service, you will need to re-enter an alternative form of payment.

 

Troubleshooting Steps

In order to overcome general website errors, we recommend the below steps.

1. Use the latest browser Google Chrome.
2. Switch to incognito mode after browsing history and cookies were removed.
3. In case of payment related issue, add the card details to myHandyLang profile.

   Log into MyHandyLang account
   Under your name, click a small arrow
   Click “Settings”
   On left bar, click “Payments”
   Under “Payment method” click “Card” and enter your card details.
   Click “Complete” to save details.

4. Use the latest version of the HandyLang application. If you already have the HandyLang App installed, you may just need to update to the latest version through Play Store (Android) or App Store (iOS) – if not, you can download the latest version.

5. Please check your connection if you are using a Home, Corporate or public WiFi, Fixed wire network i.e. Corp. LAN, 3g/4g mobile etc. You may need to fix these connection issues or attempt using a different device or more reliable connection type after following the above steps (1 - 4).